What is Case Management?

Case management is a collaborative process, that assesses, plans, implements, coordinates, monitors, and evaluates the options and services required to meet an individual’s health and wellbeing, education and/or occupational needs, using communication and available resources to promote quality, cost effective and safe outcomes.

The practice of case management developed in the United Kingdom in recognition of gaps in services for those individuals whose needs did not fall conveniently within the boundaries of a single agency or professional group.

Who are Case Managers?

Case management is not a profession per se: it draws on the involvement and valuable skills of qualified and regulated professionals such as therapists, nurses or social workers. Case managers are employed in many business spheres, including Health and Social Services, but also privately and in insurance companies.

The Role of BABICM?

BABICM is the key organisation for case managers working with clients with a brain injury and complex needs. It is a membership organisation which provides training and sets standards for practice.

BABICM operates a system whereby members are required to meet relevant professional standards and practice competencies.

How Case Managers Work: Roles & Responsibilities

The case manager’s role includes the co-ordination of services required to meet an individual’s health, care, social, educational and employment needs, and support for the family. This involves advocating on behalf of the client and close liaison with the wider team of professionals. The case manager should be a skilled communicator, promote teamwork and use available resources to promote quality, cost effective outcomes.


Meet Our Case Managers

Who We Work For

Insurance companies
Personal injury solicitors
Court of Protection
Medical Negligence Solicitors and Social Services.

West Midlands based but we cover the whole of the U.K.


JL Case Management have been involved with a military veteran since 2018. We have supported this gentleman's needs during his intensive rehabilitation at Headley Court, through to the Defence Medical Rehabilitation Centre at Stanford Hall and eventually his discharge home to his family. A full care package was recruited bespoke to the gentleman needs and interests, alongside a full multi-disciplinary team of therapists and clinicians. JL Case Management has supported the family with purchase of a new property and is currently in the process of liaising with architects regarding equipment and adaptations.


JL Case Management have been involved with a gentleman who sustained a traumatic brain injury following a road traffic accident. We have worked alongside this gentleman for over 10 years and enable him to be as independent as possible. He has been supported to return to driving in an adapted vehicle and to go on holiday. We have supported him to adapt his property to aid accessibility and he has gone on to win numerous local gardening awards since his accident.

South Wales

JL Case Management have been involved with a gentleman who sustained a brain injury, and is in a vegetative state following an admission of medical negligence. The gentleman is currently in a nursing home and the case manager is facilitating a move out into the community, so that he can be close to his family and children. This shall involve recruitment of a 24 hour care package and a team of private therapists.


JL Case Management was involved with six families affected during the high profile Grenfell Tower fire disaster from June 2017. We have assisted with providing efficient access to private psychological support. These cases required a high level of communication skills as English was not the primary language with most families. We provided support with alternative housing needs, accessing correct benefits and providing clarity regarding a return to work. All this was achieved alongside many of the families dealing with the media focus and many of them being involved in the Grenfell Tower Inquiry.